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F.A.Q

Shipping: 

Where does Soap Stories ship to?

Soap Stories ships to the United States and Canada using UPS Depending on location, all of our orders are usually shipped in 10-14 business days.

 

How do I track my order? 

Once you have placed your order you will receive a confirmation email. This email will be sent to the address provided and include a tracking number for your order and enable you to track your package. 

 

Purchases and Returns: 

Can I change or cancel my order?

We do not normally accept order cancellations or changes once an order has been processed. If you have questions or concerns about your order, please contact our customer support line at 1-800-840-8506.

 

What if I want to return my order?

At Soap Stories we want to you love the items you purchased. If you wish to return a product, please contact our customer help line at 1-800-840-8506 to receive a return authorization. 

 

General:

How do I use the 3SOAPS coupon?

Our current promo, 3SOAPS takes the prices off of one soap after entering the code at checkout. Customers should choose three soaps and then enter the coupon code, which will discount the third soap so the customer is only charged for two soaps. 

 

My purchase was over $99 but there was no gift box added to my cart, do I still receive one?

All orders over $99.00 receive a gift box automatically even if the box does not show up on the order. Do not add an additional box. 

 

Do I receive muslin bags on purchases over $99 dollars?

All purchases over $50.00 receive Muslin Bags for their soaps, purchases over $99 receive the box as well.

 

Will everything I ordered fit in my gift box?

We cannot guarantee that everthing ordered will fit in one gift box. Some of our loofah brushes are 16in long and will not fit. Likewise, depending on the types of products ordered the contents may not all fit inside the gift box. 

 

Where can I find Soap Stories Online?

You can find us on Facebook, Instagram, and Pinterest. All links to our social media accounts are at the bottom of the page 

 

Where can I find ERA products?

Soap Stories is a division of ERA Ageless Future, you can find the full ERA product list on their website www.eraagelessfuture.com 

 

What ingredients do you use in your soaps?

 You can find all of our ingredients listed HERE

 

Are your products fine for sensitive skin?

Please see our full list of ingredients for any sort of skin or food intolerances. Our products are made with natural ingredients. Because of this, if you have a food allergy to nuts or jojoba, our products would cause a reaction. Please be sure to check the full list of ingredients if allergies are a concern. 

Didn't find the answer you were looking for? Shoot us an email and we will get back to you as soon as possible. 

 


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